COMPLAINT
Concern about the service
A complaint may concern communication, conduct, confidentiality, delay, published information or the way an activity was managed.
Submit a complaintIAQCA ACCREDITATION · FAIRNESS AND REVIEW
Complaints and appeals
IAQCA provides separate routes for concerns about the service and challenges to an accreditation decision. The public page explains the route; the case file remains controlled by the Secretariat.
APPEAL
Challenge to a decision
An appeal challenges a formal accreditation decision or a decision affecting scope, suspension, withdrawal or renewal.
Submit an appealInformation to include
Applicant or appellantLegal name, representative and contact details
ReferenceApplication, evaluation, certificate or decision reference
SubjectClear description of the concern or contested decision
EvidenceRelevant correspondence, documents and dates
Expected outcomeCorrection, explanation, review or other requested action
DeclarationConfirmation that the information is accurate and complete
Review principles
Accessibility
A complaint or appeal may concern a published service, an evaluation activity, a decision or a registry record.
Independence
The person reviewing a complaint or appeal must be free from the decision, evaluation or relationship being challenged.
Traceability
Each case receives a reference, an acknowledgement, a responsible reviewer, a decision and a closure record.
Confidentiality
Information is shared only with persons who need it to review and decide the case.
Important limitation
Submitting a complaint or appeal does not automatically suspend an accreditation decision. Any change of status is made through the applicable decision process and is published in the official register when authorized.
Read the public complaints and appeals procedure